Privacy Policy

1. Our Commitment to Your Privacy

ProWise Construction is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

When you submit information through prowisegc.com, we collect and use that information as described in this policy. Where consent is required by law, we rely on your consent or another lawful basis permitted under applicable Canadian privacy legislation.

2. What Information We Collect

We collect personal information only to the extent necessary to respond to your inquiries and deliver our services. The information we may collect includes:

Information you provide directly:

• Full name and company name
• Email address and phone number
• Project type, location, and scope details (as submitted in our contact form)
• Any other information you choose to include in a project inquiry message

Information collected automatically:

• Basic website analytics data (pages visited, session duration, referring source) via Google Analytics or similar tools. This data is aggregated and does not personally identify you unless combined with information you provide directly.
• Standard server log data (IP address, browser type, operating system) retained briefly for security and diagnostic purposes.

We do not use advertising cookies or cross-site tracking technologies.

3. How We Use Your Information

Personal information collected through our website is used solely for the following purposes:

• To respond to your project inquiry and provide a project review or cost-related guidance
• To communicate with you about your project scope, timeline, and contract structure
• To send you requested project-related information or follow-up correspondence
• To improve our website and service offerings based on aggregated usage data

We do not use your personal information for automated decision-making, profiling, or unrelated marketing purposes.

4. CASL – Commercial Electronic Messages

Under Canada’s Anti-Spam Legislation (CASL), we will only send you commercial electronic messages in circumstances where:

• You have provided express consent by checking the opt-in box on our contact form, or
• We have implied consent arising from your existing or recent business relationship with ProWise Construction (as permitted under CASL s.10(9))

Every commercial email we send includes a clear and functional unsubscribe mechanism. You may withdraw your consent at any time by emailing sales@prowisegc.com with “Unsubscribe” in the subject line or by using the unsubscribe link in any commercial email we send. We will process your request within 10 business days.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to any third party.

We may disclose personal information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers (e.g., email hosting, web analytics, CRM software) who assist us in operating our website or responding to inquiries. These parties are bound by confidentiality obligations and may only use your information as directed by us.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction. We will notify affected individuals before any such transfer is subject to a different privacy policy.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. Specifically:

• Project inquiry records are retained for up to 7 years from the date of last contact or project completion
• Website analytics data is retained for 26 months and then automatically deleted
• Unsubscribe requests are actioned within 10 business days and the corresponding email address is suppressed from all future commercial messages

7. Security Safeguards

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, or destruction. These include:

• Encrypted transmission (HTTPS/TLS) for all data submitted through our website
• Access controls limiting personal data to staff with a legitimate business need
• Regular review of our data handling practices

No method of electronic transmission or storage is completely secure. While we take commercially reasonable precautions, we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to the processing of your personal information (subject to legal or contractual obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us in writing at the address below. We will respond within 30 days.

9. Links to Third-Party Sites

Our website may contain links to our sister site (prowise.ca) and to third-party resources. This Privacy Policy applies only to prowisegc.com. We are not responsible for the privacy practices of any third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will reflect any revisions. Continued use of the website after an update constitutes acceptance of the revised policy.

11. Contact Our Privacy Officer

Privacy Officer
ProWise Construction, operated by ProWise Group Inc.
308-2800 Skymark Avenue, Mississauga, ON L4W 5A6
Email: sales@prowisegc.com
Phone: +1 (416) 889-7826

You may also file a complaint with the Office of the Privacy Commissioner of Canada:
30 Victoria Street, Gatineau, QC K1A 1H3 | 1-800-282-1376 | www.priv.gc.ca

This Privacy Policy was drafted for prowisegc.com in accordance with PIPEDA (S.C. 2000, c. 5) and CASL (S.C. 2010, c. 23). Legal review recommended before publication.